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Question - Answer

What is MyVizual?

What is MyVizual?

MyVizual is the tool to share everything with a simple touch

How does MyVizual work?

MyVizual uses your smartphone's NFC (Near Field Communication) technology in an unprecedented way that is simple, fast and fun

How do I buy MyVizual?

Go to www.vizualstore.com, register and order MyVizual

How many days until MyVizual ships?

MyVizual will be delivered to you within 5/7 business days from the date of payment confirmation

Where should MyVizual be placed?

MyVizual should be installed on the back of the mobile (better on the cover) and not near the smartphone antenna.

Where can I find the MyVizual app?

You can download the MyVizual app from both the App Store and Google Play

How do I proceed?

Order your MyVizual at MyVizualShop.com Download the MyVizual app, register and link your MyVizual when it arrives

Is it possible to transfer files?

Not at the moment. The app will be implemented soon, so you can share everything

I want to return MyVizual. Can I do that?

As with any product sold off-site, you have 14 days from the date of purchase to exercise if you are not satisfied with the chip. The chip must be returned by this date (14 days) and the date of shipment is considered proof.

What can I do if I do not have an NFC antenna?

If the mobile does not have an NFC antenna, you can share the QR code in your profile in the MyVizual app with the camera.

Which mobiles have an NFC antenna?

The list of mobile phones equipped with NFC can be found here: iPhone: 11 Pro, 11 Pro Max, iPhone Se(iPhone 7 and the following versions if you use the Vizual application to read your MyVizual!) all future iPhone pixels: Pixel XL, Pixel 2, Pixel 2Xl, Pixel 3, Pixel 3 XL, Pixel 3A, Pixel 3A XL, Pixel 4 and all future pixels Samsung: S3, S4, S5, S6, S6 edge, S6 edge plus, S7, S7 edge, S8, S8 plus, S9, S9 plus, S10, S10 5g, S10 plus, A20, A30, A50, A51, note 8, note 9, note 10, note 10 plus, and all future Samsung. Htc: A M9, desire 10 Pro, Exodus 1, U11 / Vitala/ +, desire 12 / 12 plus, U11 eyes, U12 life, U12 +, U 19 E, U19 Plus and all future Htc. Huawei: P10, P10 plus, P10 lite, P20, P20 Pro, P20 Lite, P 30, P30 Pro, P30 Lite and all future Huawei models. LG: G3, Nexus 5x, V10, G4, K10, V20, G5, G6, V30, V35 ThinQ, Q9, 1, all future LG phones: Xiaomi: Mi mix, Mi mix 2, Mi mix 2s, Mi mix 3, Mi 5, Mi 5 s, Mi plus, Mi 6/x, Mi 6, Mi 8, Mi 8 lite, Mi 8 pro, Mi 9, Mi 9 SE, all future Xiaomi phones Nokia: 3, 5, 6, 8, 8.1, 6.1, 8 sirocco, 7 plus, 5.1, 9 pure view, all future Nokia. OnePlus: one, 3, 3t, 5, 5t, 6, 6t, 7, 7pro, 7 pro 5g all future one plus Mobile. Motorola: Moto p50, Moto x4, Moto z3, Moto z3 play and all future Motorola. Sony: Xperia xz1, Compact, Xperia 1, 10/ plus, Xperia Xa1, ultra, plus, Xperia Xz2, premium, Xperia Xa2, Xperia xz3, all future Sony phones Essential: PH, PH-1, all future essential phones

What if the receiver has no NFC antenna?

You can share the same by framing the QR code on your MyVizual profile with your camera.

Did I turn off NFC on my mobile, does the chip still work? If I share it, must the other person have NFC turned on?

NFC must be active on the Android. If it is not active, it must be activated. On the iPhone from version 10 on, the iOS is automatically activated. If there is no NFC, you can use the QR code that you find in your MyVizual profile by framing it with the camera.

How do I activate NFC?

On Android: Open the drop-down menu from above and there you will find the NFC button on the iPhone: it will be activated automatically when you approach the chip.

I cannot find NFC on my smartphone. What does this mean?

On Android: If I cannot find NFC in the settings, it means that the model does not support NFC. On iPhone: Models with iOS 7, 8 and X do not have NFC in their settings. However, you can read it thanks to the "scan MyVizual" function integrated in the app.

I enter my login information but I can't access the MyVizual app, why?

To access the MyVizual application, you should not enter your credentials because it does not work. Once you have downloaded the app, you will need to register again.

hy do I always open the MyVizual app when I turn on my mobile?

Because the MyVizual device is connected to the Nfc antenna of the phone. MyVizual should be placed away from the phone's antenna.